Pave the Road to Unified Endpoint Management

From PCs to smartphones and beyond, managing all devices with a single pane of glass is ahead.

Your Challenge

• Desktop and mobile device management teams use separate tools and different processes.
• People at all levels of IT are involved in device management.
• Vendors are pushing unified endpoint management (UEM) products, and teams struggling with device management are hoping that UEM is their savior.
• The number and variety of devices will only increase with the continued advance of mobility and emergence of the Internet of Things (IoT).

Our Advice

Critical Insight

• Many problems can be solved by fixing roles, responsibilities, and process.Standardize so you can optimize.
• UEM is not a silver bullet. Your current solution can image computers in less than 4 hours if you use lean images.
• Done with, not done to. Getting input from the business will improve adoption, avoid frustration, and save everyone time.

Impact and Result

• Define the benefits that you want to achieve and optimize based on those benefits.
• Take an evolutionary, rather than revolutionary, approach to merging end-user support teams. Process and tool unity comes first.
• Define the roles and responsibilities involved in end-user device management, and create a training plan to ensure everyone can execute their responsibilities.
• Stop using device management practices from the era of Windows XP. Create a plan for lean images and app packages.