M&A Runbook for Infrastructure and Operations
Your Challenge
- I&O is often the last to be informed of an impending M&A deal.
- The business doesn’t understand the necessary requirements or timeline for integration.
- It’s hard to prioritize when you’re buried under a mountain of work.
- Documentation may be lacking or nonexistent, and members of the target organization may be uncooperative.
Our Advice
Critical Insight
- Manage expectations. The business often expects integration in days or weeks, not months or years. You need to set them straight.
- Open your checkbook and prepare to hire. Integration will require a temporary increase in resources.
- Tackle organizational and cultural change. People are harder to integrate than technology. Culture change is the hardest part, and the integration plan should address it.
Impact and Result
- Tailor your approach based on the business objectives of the merger or acquisition.
- Separate the must-haves from the nice-to-haves.
- Ensure adequate personnel and budget.
- Plan for the integration into normal operations.
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