Industry specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry, to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Banking – IT Alignment Report
Banking IT is at the top of the pack with 40% of stakeholders reporting a high degree of satisfaction with IT. Small-sized organizations and non-depository credit intermediation meet the bar with over 80% satisfaction. Client-facing technology is one of the top performing gaps. With online banking, this could be one area to focus on to improve satisfaction.
Regardless, CEOs and CIOs agree that banking IT is stuck in firefighter mode. CIOs want more staff and an increase in budget, but CEOs are reluctant to provide it to them. CEOs expect IT to transform the business in innovator mode, but CIOs see themselves more as trusted operators.
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